Privacy Policy and Cookie Policy | The Old Manor Hotel, Fife, Scotland

This policy covers all Old Manor Hotel customers and visitors to the Old Manor Hotel website at theoldmanorhotel.co.uk.

The Old Manor Hotel is committed to safeguarding the privacy of our users while providing the highest possible quality of service. Under the terms of the Data Protection legislation, we are required to explain to you how we will treat any personal and/or private data which we collect from you.

This page details what information we hold about you and how this information will be used.

Who we are

In this policy the terms "us", "we" and "our" refer to The Old Manor Hotel whose registered office is located at Burntisland Road, Kinghorn, FIFE, Scotland, KY3 9YE. The terms "you", "your" and "yours" refer to you, the customer.

Other Websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.

Information collection and use

We use the information we receive from you to provide goods and/or services that you request, to communicate with you, and to personalise our information sent to you.

What information we collect and how

The information we collect via the website may include:

Any personal details you knowingly provide us with through forms and email, such as name, address, telephone number etc
Your preferences and use of email updates (if you select to receive email updates on products and offers)
Your IP Address. This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is anonymised and used to obtain statistics about usage of the Website
Under no circumstances will we hold sensitive payment details such as your card number, expiry date and security code. All transactions are handled through our accredited payment bureau, WorldPay, or our Bookings supplier, Guestline. For more information on WorldPay's privacy policy please refer to www.worldpay.com/uk/privacy-policy. For more information on Guestline's privacy policy, please refer to https://www.guestline.com/about-us/about-guestline/privacy-policy.html
In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

To process your order, to supply to you services purchased via the website, to provide after sales service, and to process your payments
In certain cases we may use your email address to inform you about our events, services or products that we think would be of interest to you. In such a case you will be offered the option to unsubscribe
We may need to pass the information we collect to other companies (eg WorldPay) for administrative purposes. We may use third parties to carry out certain activities, such as processing payments, monitoring how customers use the website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes
For statistical purposes and analysis for management purposes in order to administer the website or improve our products and services.
For internal record keeping, and administrative purposes

Personal Data

Access to information

Under the Data Protection Act you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. You can do this by contacting us. In order to comply with your request, we may ask you to verify your identity.

We will fulfil your request by sending your information electronically, unless the request expressly specifies a different method.For any subsequent access request we may charge an administrative fee.

Intended use of personal data

General use of our website does not require any registration, allowing you to visit our site without telling us who you are. However, some of our services may require you to provide us with Personal Data. In these situations, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain services or for us to respond to your query.

Information correction and deletion

If you believe the information we hold about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Information Collection and Use will be deleted.

If at any point you wish for The Old Manor Hotel to delete information about you, you can simply contact us.

However, please note that if you use any of our services which require you to provide personal information, deleting our records may mean that you will need to resubmit it to continue using such services.

How long will my personal details be kept on file?

For accessing historical information and for business reporting purposes, we retain customer details for a period of 6 years from the date in which you last enter and confirm a booking reservation with us.

Will my details be passed on to any one else?

We do not give, sell, trade, or rent your personal information to others.

Cookie Policy

Our website makes use of internet browser cookies, which we use to temporarily store information about your transaction when making a purchase, log files for statistical analysis and Google Analytics to analyse how users use our website.

Cookies and log files

Cookies are small amounts of information which we store on your computer. These cookies are not used in any way for marketing or advertising purposes, and exist solely to improve the ease of use of this site and to improve user experience. They do not include any financial information. Any information gathered by our use of cookies is compiled on an aggregate, anonymous basis.

You may choose not to use cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site, and our website's online booking feature will be impaired or unavailable.

For more information on cookies, please visit: www.allaboutcookies.org.

Social Media

If you share our content through social media, for example by liking us on Facebook, or tweeting about us on Twitter, those social networks will record that you have done so and may set a cookie for this purpose.

Log files

Our systems automatically gather some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits. The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behaviour, and to administer the site.

Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland Limited (“Google”). Google Analytics uses cookies to help analyse how users use our websites. The information generated by the cookies about your use of our websites and your current IP-address will be transmitted by your browser and will be stored by Google on servers in the United States and other countries. Google will use this information on our behalf for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to us. The IP address collected through Google Analytics will not be associated with any other data held by Google. Further information about Google’s privacy policy may be obtained from www.google.com/privacy.html.

You may refuse the use of cookies by selecting the appropriate settings on your browser. You may also stop the transmission of information generated by the cookies about your use of the website and of your IP address to Google, by downloading and installing the Google Analytics Opt-out Browser Add-on available here: tools.google.com/dlpage/gaoptout.

Privacy and Security

The internet is not a secure medium. However, we take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Data security

Our website uses secure server software (SSL) to encrypt information you input before it is sent to us, and our database is hosted in a secure data centre. Whilst we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use our best efforts to prevent this.

International privacy laws

If you are visiting our website from outside the United Kingdom, please be aware that you are sending information (including Personal Data) to the United Kingdom where our servers are located.

Credit card information

When purchasing goods or services via our website, financial transactions are handled through our accredited payment bureau, WorldPay. For more information on WorldPay's privacy policy please refer to www.worldpay.com/uk/privacy-policy

Access to information

We have put in place various security procedures as set out in this policy. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information.

Sale of business

If this business is sold or integrated with another business, anonymised details may be disclosed to our advisers and any prospective purchasers and their advisers. Such customer information as is necessary will be passed on to the new owners of the business.

Changes

We may make changes to this privacy policy from time to time. If we change our privacy policy we will post the changes on this page.

If the change in our privacy policy affects the use of your personal information we will use our best endeavours to contact you by email to seek your consent to the use. Continued use of the service will signify that you agree to any such changes.

Your acceptance of this privacy policy

If you do not agree to this privacy policy, please do not use our site.

By using our site, you consent to the collection and use of information by us. Owing to the global nature of the internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

How to contact us

You can contact us at any time to:

Request access to any information that The Old Manor Hotel holds about you
Correct any information that we hold about you
Delete information that we hold about you

If you have any further questions about The Old Manor Hotel's collection and storage of data, please contact us:

telephone us: 01333 401000
write to us: The Old Manor Hotel, Leven Road, Lundin Links, Fife KY8 6AJ.